News & Press

Hotels Magazine

Hotels Magazine Guest feedback is this month’s special report as published in Hotels Magazine. The report features one of VOC Systems’ early clients, Sheraton Atlanta and the success they’ve enjoyed with on-property service recovery opportunities, early detection and resolution of problems before the next guest, as well as highly motivated employees (driven by large numbers of detailed compliments). The bottom line is this: companies that are proactive about listening and responding quickly to guest and customer feedback will be rewarded with higher satisfaction scores, return visit revenues and positive word of mouth advocacy.

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