News & Press

Sheraton Vistana Resort Signs VOC Systems
ORLANDO, FL– Sheraton Vistana Resort, a leading Orlando vacation ownership property and Starwood’s largest global property today implemented a cutting edge listening technology and service to help enhance their guest and owner experiences. The service, called ExpresswayTM is provided by Atlanta-based VOC Systems and allows guests to leave a voicemail describing their experience for the property’s highest authority, Glen Vlasic, General Manager. ExpressWay immediately converts voicemails to text, codes them, and distributes in minutes to Mr. Vlasic and all on his management team with a need to know.
“We’re delighted for the opportunity to bring our mid-stay guest insight solution to Sheraton Vistana Resort,” stated Brad Kesel, VOC Systems’ CEO and founder. “Our AH&LA award winning method creates a new transparency to the operation from the guests’ perspective. The insight it provides to operators is valuable for service recovery, prevention of recurring problems, and immediate employee recognition and motivation. The combination of these benefits has a surprisingly positive effect on culture and the bottom line.”
About VOC Systems | Based in Atlanta, VOC Systems, Inc. is a pioneer in guest experience management and “mid-experience spoken comment reporting,” an innovative, patented feedback method and technology that delivers true real time knowledge about individual customer needs and perspectives as well as the “pulse of the operation,” allowing hospitality and retail service organizations to adapt quickly to fast changing and increasingly demanding customer and market conditions. For more information please visit www.vocsys.com , e-mail [email protected] or call 404.661.6749.

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