Features & Benefits

VOC Systems Express-Way™ benefits:

• Gives your guests a private, non-confrontational choice to provide candid, unstructured spoken feedback quickly and easily—24 hours a day
• Delivers text and voice of customer comments before checkout so your management team can perform effective service recovery
• Real-time reports enhance your ability to monitor trends and understand the root causes of problems for prompt corrective action
• For employees, provides a basis for prompt and motivating reinforcement of positive behavior and redirection of the negative
• Provides background for one-on-one training sessions or employee meetings.
• Keeps negative guest feedback in-house—and less on corporate toll-free lines, social media sites, hotel review sites and “blogs”
• Opens a new door for ongoing dialogue with guests and opportunities to WOW!—resulting in strengthened relationships and higher guest satisfaction levels
• Gives guests a feeling of importance and contribution to their preferred hotel, increasing probability of positive word of mouth
• Reduces costs associated with lower defect rate, corporate toll free calls and comps