News & Press

SHeraton New Orleans Looks to Improve Guest Experience Through Better Listening

NEW ORLEANS, LA — Located in the heart of the Big Easy, the Sheraton New Orleans Hotel is a monument to the city’s famous venues and excitement. In the spirit of continuously improving the guest experience, the property’s local management team reached out to VOC Systems for help with capturing actionable insights from guests during their stay. They also wanted to build on their employee recognition programs to boost employee motivation and overall service performance.
Launched in 2007, VOC Systems has collected and reported tens of thousands of pre-checkout guest comments for properties flying world-class brand flags. The results reported by VOC hotel clients have been dramatic and record-breaking, including state and national (AH&LA) awards for guest relations, new highs in survey scores and impressive rank improvements within brands, as well as in social media channel audiences.

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