Products & Services

How it Works

How It Works

  • Within each guest room (and other hotel venues), placards are placed near the phones, inviting guests to share their experiences (including both criticism and compliments) with the general manager.
  • Using a local extension, guests may leave a free-form voicemail, any time day or night.
  • The message is immediately converted to text, coded and sent by email with audio links to the senior level management—minutes after the guest hangs up.
  • The management is then able to forward the email to relevant departments to prioritize and address problems, or immediately recognize employees delivering outstanding service.Department heads and managers have access to the messages 24/7 via smartphones or tablets.

In addition to receiving emails instantly, senior managers also have the ability to view an online database of their property’s coded guest comments, as well as summary-to-detail Igraphs and text reports with sophisticated search capability.

Listen Now

Click below to listen to real feedback from real guests!