Voice of the Customer (VOC) Systems is a pioneer in mid-experience comment reporting (free-form speech and text) for the hotel and other service industries. Since 2008, our proprietary on-site guest feedback solution has been implemented by globally branded hotels and resorts. It allows hotel managers and staff to instantly capture guest comments, needs, advice, ideas, criticism and compliments—via a simple voicemail call or text submissions while the guest is still on-site—so staff can respond quickly for successful actions and personal connections.

Our award-winning ExpressWay™ solution provides hotel managers and executives with effective tools to improve guest satisfaction, make successful recoveries, spot trends, motivate, coach and recognize employees, and celebrate real, measurable financial returns.