How It Works

Simple Guest Awareness Messaging

Creating guest awareness is made easy with both digital and non-digital messaging. Digital messaging can appear as linked personal invites from the GM in routine text and email communications. Non-digital messaging appears as room cards and smartly framed notices at check-in as well as in restaurants or other service venues. We have many examples of successful messaging.

For the Guest, as Convenient as Scan and Speak

Using their smart phones and scanning a QR code or dialing a local number, guests may leave a free-form voicemail or SMS for the GM (What’s great?” “What needs improvement? Details Welcome!”), any time day or night, in their native language.

Comment Captured! AI Takes Over

VOC System’s AI engine translates audio, converts to text, summarizes lengthy messages, and distributes smartly (department routing based on subject matter) to all managers with a need to know—minutes after the guest hangs up.

Internal Distribution: Who, What, Where, When, How

Once an associate takes responsibility, system notifies all recipients who has “called the ball,” when and what their actions were, as well as the guest’s final sentiment for the action taken.

Expressway securely archives all data for higher level summary analysis, by department, subject matter, sentiment and a variety of other variables, available online anytime, anywhere.