• Gives every guest a direct channel via smart phone voice or text to communicate unstructured experiences and observations with the GM anytime during the stay
• Translates and transcribes in 99 languages
• Codes comments by subject and department and performs smart routing to managers with a need to know minutes after a guest communicates
• Maintains a secure log of guest feedback/events and associates’ responses for service recoveries, recognition and more
• Provides a workflow solution creating transparency to guest comments, associates’ actions and case closures
• Enables listening to actual audio file of guest comments to gauge emotion, sincerity
• Works independently of hotel systems and requires no capital outlay or software installation
• User-friendly, turn-key system with start up in less than a day**
• No obligation trial

*Training optional but highly recommended 
** Typical install after associate training and awareness messaging in place. Hotel management responsible for guest awareness messaging