News & Press

St. Regis Monarch Beach Selects VOC Systems to Help Bolster Property’s Exemplary Performance

DANA POINT, CA — Located on a breathtaking bluff overlooking the spectacular Pacific, the St. Regis Monarch Beach welcomes elite clientele with an experience beyond their expectation. In order to maintain the property’s exemplary levels of service and guest satisfaction, the St. Regis management team recently implemented VOC Systems’ ExpressWayTM solution, an innovative mid-experience spoken guest feedback system that allows the operating team to connect directly with guests and satisfactorily resolve any service issues while the guest is still on property.
Launched in 2007, VOC Systems has collected and reported tens of thousands of pre-checkout guest comments for properties flying world-class brand flags. The results reported by VOC hotel clients have been dramatic and record-breaking, including state and national (AH&LA) awards for guest relations, new highs in survey scores and impressive rank improvements within brands, as well as in social media channel audiences.

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