News & Press

St. Regis Princeville Signs VOC Systems

Princeville, HI— A flagship property of the prestigious St. Regis brand on the coast of Hawaii’s Kauai, recently signed VOC Systems to help bolster their already enviable position in world class guest service. VOC’s ExpressWayTM service will enhance the operating team’s ability to connect with guests and resolve issues with complete transparency to all departments and levels of management.
Launched in 2007, VOC Systems has collected and reported tens of thousands of pre-checkout guest comments for properties flying world class brand flags. Results for clients have been dramatic and record-breaking, including state and national (AH&LA) awards for guest relations, new highs in survey scores and impressive rank improvements within brands as well as in social media.

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