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VOC Systems Wins Global Service Innovation Award

Atlanta-based VOC Systems recently earned a global distinction by winning the Service Innovation Practice Award at the 18th Annual Frontiers in Service Conference held in Honolulu, HI. This award, sponsored by the Service Research and Innovation Initiative (SRII) and the University of Maryland’s Center for Excellence in Service, has a purpose to demonstrate service innovation with proven financial impact in industry, emphasizing Service Science, Management and Engineering (SSME) disciplines. VOC Systems bested two other finalists, Xerox and Akamai Technologies for the honor. Judging was performed by members of the IBM Almaden Research Center, Center for Excellence in Service and the Services Transformation and Innovation Group LLC, USA.
About VOC Systems | Based in Atlanta, VOC Systems, Inc. is a pioneer in guest experience management and “mid-experience spoken comment reporting,” an innovative, patented feedback method and technology that delivers true real time knowledge about individual customer needs and perspectives as well as the “pulse of the operation,” allowing hospitality and retail service organizations to adapt quickly to fast changing and increasingly demanding customer and market conditions. For more information please visit www.vocsys.com , e-mail [email protected] or call 404.661.6749.

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