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VOC Systems, Inc1.
Voice of the Customer (VOC) Systems is a pioneer in mid-experience spoken comment reporting for the hotel industry. Since 2007, our proprietary on-site guest feedback solution has been implemented by a fast growing number of globally branded hotels and resorts. It allows hotel managers to instantly capture guest comments, needs, advice, ideas, criticism and compliments—via a simple voicemail call while the guest is still on-site—so that they can respond quickly for successful actions and personal connections.
Our award-winning ExpressWay™ solution provides hotel managers and executive staff with effective tools to improve guest satisfaction, make successful recoveries, spot trends, motivate, coach and recognize employees, and celebrate real, measurable financial returns.
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