Testimonials
“Your system has played a huge role in not only learning of, and responding to issues, but also correcting them for future guests. We just became monumentally better – not just because we got the information and fixed the problem, but because (and this is what develops the culture), the entire team knows what’s going on. Everybody from the GM on down…There’s complete transparency, there’s no hiding, there’s no fear…The culture is probably the change that we’ve enjoyed most.”
-- O.M., Director of Operations – Large Urban Convention Hotel (700+ units)
-- G.V., General Manager – Flagship Orlando Resort (1500+ units)
“I will never again run a hotel operation without VOC.”
-- J.H. , General Manager – Orlando Resort (1000+ units)
“VOC Systems delivers a significant return based on enhanced relationships with guests and owners. The fact that guests feel like they’re being listened to means that not only is there is a very good chance they will come spend their vacation with us again in the future, but they will be powerful advocates for new guests and owners.”
-- A.N., General Manager – Flagship Hawaiian Resort (1100+units)
“Initially we employed the system with the intention of resolving guest issues in real time. Our hope was that this would help enhance our review scores and further our social media strategy and indeed that has been the case… This has definitely been reflected in the jump in our Tripadvisor rating as well a more positive presence for the hotel on other review sites.
I think the biggest revelation for us was the number of positive responses we received through our VOC system…These kinds of messages are key in our associate recognition efforts…
Another unexpected surprise from the system is the new level of connection that both our guests feel with the hotel and that our team has with our guests. Associates are better engaged knowing the immediate impact their actions have on our guests’ experience and the guests’ ease at communicating that experience in such a conversational manner makes it much more personal for them as well.”