News & Press
March 2016
ATLANTA March 29, 2016 – The award-winning VOC Systems mid-stay guest insight product family adds smart phone texting to the voicemail channel for guests to communicate “What’s right?” and “What needs improvement?” during the stay to hotel GMs and property management.
The ExpressWay system is designed to help hotel managers improve performance with detailed, free-form, mid-stay feedback from guests. While there are many other avenues for feedback, VOC offers distinctive opportunities for immediate and personal service recoveries, reduction of recurring problems, and employee recognition and motivation—all before checkout, surveys and social media.
“VOC Systems ExpressWay is market-driven and solution-oriented. Today, hotel operators want technology to help increase connections with guests and drive retention and advocacy,” said Brad Kesel, CEO of VOC Systems. “Based on client feedback and market research, TEXTWayTM was a strong and logical next choice to add to our existing voicemail and smart-phone interface options.”
VOC Systems offers the industry’s most advanced web-based mid-stay guest feedback application, providing powerful insights, guest experience management, and memorable connections to and with thousands of guests and employees every year.
“By giving guests the choice of both voice and text channels, we facilitate mid-stay reporting to GMs and their service teams. We’re convinced mid-stay guest insight reporting represents the next frontier for understanding the guest experience and moving the performance needle for hotel service teams,” said Brad Kesel, CEO, VOC Systems. “We are looking forward to igniting the industry and deepening our relationships with valued, globally branded hotel clients with innovative solutions that serve a common vision.”
About VOC Systems
Helping hotels since 2008, VOC Systems (aka Voice of the Customer Systems) is a pioneer in the area of mid-experience guest comment reporting, an innovative method of capturing unique knowledge about individual guest needs, advice, ideas, compliments and trends – in real time, allowing hospitality organizations to respond and adapt quickly to fast changing, increasingly demanding customer and market conditions. VOC Systems’ award-winning ExpressWay™ solution provides hotel managers with efficient and effective tools to improve guest satisfaction, make successful recoveries, motivate, coach and recognize employees and reap measurable financial returns. Based in Atlanta, VOC Systems has been implemented by some of the world’s most recognized hotel properties and brands. For more information, please visit www.vocsys.com.
November 2014
Cornell Hospitality Research Summit Honors VOC Systems with Exemplary Practice Award
October 2014
Starwood Vacation Ownership Signs VOC Systems to Boost Guest and Owner Relationships Read More
August 2014
Ft. Lauderdale Starwood Resorts Take Advantage of Mid-Stay Guest Insights Read More
June 2013
St. Regis Monarch Beach Signs VOC Systems to Help Bolster Property’s Exemplary Performance Read More
March 2013
VOC Systems Helps Orlando’s Sheraton Vistana Resort Achieve Record Performance Through Mid-Stay Knowledge of Guest Experiences
March 2013
Sheraton New Orleans Improves TripAdvisor Scores With Better Listening Read More
January 2013
St. Regis Monarch Beach Selects VOC Systems to Help Bolster Property’s Exemplary Performance Read More
December 2012
SHeraton New Orleans Looks to Improve Guest Experience Through Better Listening Read More
October 2012
VOC Systems’ CEO Invited to Speak at Cornell Hotel School Research Summit Read More
April 2012
St. Regis Princeville Signs VOC Systems Read More
February 2012
Westin Ka’anapali Ocean Resort Implements VOC Systems for Improved Guest and Employee Satisfaction Read More
February 2012
Westin Ka’anapali Ocean Resort Embraces VOC Systems for Guest and Employee Satisfaction
Read More
October 2011
VOC System’s Board Member Earns Marketing Honor Read More
April 2011
Westin St. John Selects VOC Systems’ ExpressWay for Guest Service Improvement Read More
March 2011
VOC Systems Signs Adds Starwood Vacation Ownership to Growing Global Clientele Read More
December 2010
HOTELS Magazine Features VOC Systems as “Hot Technology” Read More
July 2010
Sheraton Vistana Resort Signs VOC Systems Read More
November 2009
VOC Systems Wins Global Service Innovation Award
Read More
September 2009
Service Innovation Award Finalist Read More
Hotels Magazine Read More
June 2009
AH&LA Award Read More
VOC Systems Adds Global Brands
Read More
January 2009
GHLA Award
Read More
Get Social
